In bound Call Centre Services

The professional touch and excellence that Ascon adds toits inbound operations results in optimal productivity and reduced operational costs for the clients. In short, we try to deliver the best andin many cases surpassing expectations.
 
Our Inbound Call Center Services include:
Answering Services
Help Desk & Technical Support
Enquiry Handling
Interactive Voice Response (IVR Services)
Inbound Sales
 
Answering Services

As per survey, 90% of times Voicemails make customers end the interaction, resulting in the loss of a potential customer and hence revenue as well. We make a difference by providing comprehensive 24 x 7 / 365 Telephone Answering Services to any business across geographies / languages / cultures. Our state-of-the-art infrastructure backed by highly trained professional customer care personnel will provide the finest of customer experiences leading to repeat sales.

 
Help Desk & Technical Support
At Ascon, we provide expert Technical Support that resolve the user's technical queries related to complex technical products. Our extremely competent technical team advises customers and resolves critical issues in time to deliver the best customer experience, helping in client retention and providing opportunities to cross sell and up sell thus increasing the revenue generated. Offering Customer Service via multiple channels: Email | Chat | Phone
 
Enquiry Handling
In today’s fast world of business handling, customer enquiries & information is of paramount importance to any organization. The data stored / logged and the status of the enquiry are important to meet the customers‘ expectations. We identify client’s customer's needs beginning with the first point of contact with a comprehensive enquiry handling. Our Enquiry Handling arms you with the capability to have your customer's data in the appropriate format required. This ensures long term successful customer relationships by correctly identifying and resolving their queries ontime. Thus, our team is well trained and experienced in the specialist techniques required towards customer handling operations.
 
Interactive Voice Response (IVR Services)
For organizations with high call volume the preferred system is IVR to help attend and streamline customer queries. With our Interactive Voice Response system we extend your business hours to 24 X 7 thus improving your prospects towards business growth and cost reduction. Often we help resolve customer's queriesvia customized menus in the IVR system and if not pragmatic, the call is transferred to a customer service agent, who already has the customer'sgeneral details and can attend to the issue directly and promptly.
 
Inbound Sales
When a customer contacts the organization in order to enquire about and / or purchase a product or service, it becomes an Inbound Sales. As a revenue stream, Inbound sales are becoming more profitable than traditional outbound sales. Our Inbound sales customer service starts right from getting all the basic details of the customer, his requirements, and a regular follow-up to make a sale and follow-up after sale to check if the customer is satisfied with the product. They normally come across as focused &elated to gather and provide you with the accurate product information and strong sales strategy for your business.